I find where your business is losing customers, and fix it for a flat price.
Metro Vancouver. Start with the diagnostic: I measure your site and the route an enquiry actually takes, then send you what is leaking, what it is costing you, and a fixed price for each fix. It is free, and you are under no obligation to buy any of it.
- Metro Vancouver
- Flat prices, published
- Paid on delivery
- This page: 39 KB
Where the work goes
Three places a business loses work without ever seeing it happen.
- The load 6.4 MB
The site was built on a template, with a photo gallery across the top and a slider under it. It pulls in six megabytes across a hundred and eighty files before it settles. Someone looking up your number on a phone is watching a blank screen while that happens.
- The gap 9:40 PM
A dog stops eating on a Sunday evening. The owner opens your site looking for a way to ask for an appointment, finds a phone number and a list of opening hours, and books with the clinic down the road that let them do it there and then.
- The inbox 6 unread
The enquiries that do arrive land in an address someone checks between patients. Six are sitting in it right now. Every one of those people has already booked somewhere else.
What it costs
Nine things, grouped by what they buy you.
01 Get more customers
The people who looked you up and left. You never see them, which is why this is the leak worth closing first.
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The Catch Page
$549
One page that loads in under two seconds and texts you the moment someone fills the form.
Everything a stranger needs on one screen: what you do, where you work, what it costs to start, and a form. Written, built, and live on a domain you own.
- One page, written and built
- Form that reaches your phone
- Domain, hosting and certificate set up
Not included: a blog, a store, customer logins, or a second page.
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The Rebuild
$1,490
Your whole site rebuilt to load in under two seconds, with every way in actually working.
Up to five pages, your existing words and photographs, rebuilt on the same stack this page runs on. Most small sites carry several megabytes of theme they never use. The rebuilt version is usually under a tenth of the weight.
- Up to five pages rebuilt
- Every form and phone link tested
- Redirects so your search rankings survive the move
Not included: writing your copy from scratch, photography, or a store.
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The Speed Pass
$690
Keep the site you have. It stops making people wait.
For a site you are happy with that happens to be slow. Images resized and re-encoded, fonts cut down, scripts nobody needs removed, and a measurement of the before and the after on a phone.
- Measured before and after, on a phone profile
- Images and fonts rebuilt
- Unused scripts removed
Not included: design changes. If your site is built on a page builder that cannot be made fast, I will tell you that instead of taking the money.
02 Spend less time on the phone
Every enquiry that has to become a phone call costs you an interruption, and costs them a reason to try somebody else.
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Online Booking
$590
People pick a time themselves, at ten at night, without phoning you.
A booking page wired to the calendar you already use, carrying your real hours, your buffers and your limits. The people who search in the evening stop being people who phone in the morning, or who never phone at all.
- Booking page set up with your real availability
- Connected to the calendar you already use
- Confirmation sent to the customer
Not included: a booking provider's own subscription, where it charges one.
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The Night Desk
$897 then $149/mo
A number that picks up when you cannot, and takes a name and a number.
It answers the questions you get asked every week — your hours, whether your books are open, roughly what something costs, how soon you could see them — then takes the details and sends them to you as a message you can read in ten seconds.
- Answers your common questions in your words
- Takes name, number and the job
- Written summary sent to you after every call
Not included: taking payment, or booking into your calendar. The monthly covers the line and the call minutes.
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The Intake
$1,190
One form, filled once, that lands everywhere it needs to without being re-typed.
The chain between an enquiry arriving and the work starting. Details captured once, written into your calendar and your records, with the confirmations sent on their own. The typing you do twice is the time this buys back.
- Enquiry form built around your fields
- Details written to your calendar and records
- Confirmations sent without anyone pressing send
Not included: moving your existing records across, or software that charges its own licence.
03 Keep more of what you already earn
Work you have already won and already paid to win: the booking that does not show up, the happy customer who never says so.
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The Relay
$747 then $119/mo
Every enquiry on your phone inside a minute, and nothing sits unread.
One place where every enquiry lands, whether it came from the form, the phone or the profile. It reaches you as a text within a minute. If you have not opened it within the hour, it tells you again.
- Form, phone and profile enquiries in one thread
- Text to your phone in under sixty seconds
- A second nudge on anything untouched after an hour
Not included: a CRM, or chasing the customer on your behalf. The monthly covers the messaging carrier fees.
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Reminders
$690 then $89/mo
The appointments you booked actually happen.
A confirmation when the booking is made, a reminder the day before, and one on the morning — by text, because that is what gets read. An empty slot is an hour you paid for and did not sell.
- Confirmation, day-before and morning messages
- Reply to move the time instead of phoning
- A monthly count of what was confirmed and what was missed
Not included: taking deposits, or writing your cancellation policy. The monthly covers the carrier fees.
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Review Requests
$590 then $79/mo
The customers who were happy actually say so, in public.
A message after the job, at the point where somebody still remembers being pleased. Most businesses ask nobody, and end up with the reviews of the few people annoyed enough to write one unprompted.
- Message sent after each completed job
- Points at the profile that matters for your search results
- Monthly count of requests sent and reviews received
Not included: replying to reviews, removing bad ones, or offering anything in exchange for one. That last breaches Google policy and gets profiles penalised.
Flat prices, in Canadian dollars. A monthly covers the line and the carrier charges behind it, and stops whenever you say so with a month of notice. Work that is not on this list — an automation particular to how you run things, a site that does not fit any of the above — gets one fixed number in writing after the diagnostic. Never an hourly estimate, and never a number that moves once it is written.
How it works
You see the work before any money moves.
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The diagnostic, at no charge
I measure your site on a phone and follow the route an enquiry actually takes through it. You get back a written list: what is leaking, what each one is plausibly costing you in work or hours, and a price against each fix. No meeting is attached to it and nothing is owed.
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You pick what is worth doing
Often that is one item, sometimes none. Whatever you pick gets one number and one delivery date in writing, with the scope underneath it so nothing drifts. The number does not move once it is written.
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You pay once it is live
The work goes up and you watch it run. Fill in your own form and your phone buzzes in your hand; book your own slot and see it land in your calendar. That is when the invoice goes out. If it does not do what I said it would, you do not owe me anything.
Background
What I actually do.
I write software for things that are not allowed to fail quietly.
Most of that is controllers buried inside devices that run for months with nobody watching them, phone systems that listen and answer in a normal voice, and programs that carry a job from one end to the other on their own using large language models. That work leaves a habit behind: fewer moving parts, nothing loaded that is not needed, and a failure you hear about the minute it happens rather than a week later.
A website for a clinic, or the chain between an enquiry and a booking, is a small problem next to that. Which is exactly why it should be quick, and why it should never quietly drop the one thing it exists to catch.
- This page, transferred
- 39 KB
- Largest paint, slow 4G
- 1.08 s
- Requests to load it
- 4
- Third-party scripts
- None
- Trackers
- None
Measured on this page, Lighthouse mobile profile, throttled to a slow connection. Open the developer tools in your own browser and check it.
Book
Fifteen minutes, and you will know whether this is worth doing.
Bring your website and whatever part of the week eats the most of your time. I will tell you which of it is worth fixing, what each piece costs, and how long it takes. If none of it is worth doing, I will say that instead — it is a shorter call and you lose nothing by hearing it.
- Monday, Wednesday, Friday
- 11:30 AM – 1:30 PM
- Tuesday, Thursday
- 11:30 AM – 2:00 PM
Pacific time, America/Vancouver. Outside those hours, email reaches me faster than anything else.
Or write
Put it in writing and I will answer within one business day.
That reached me.
I will answer within one business day, usually the same afternoon. If you would rather talk it through first, the calendar is just above.
That did not send.
Something between here and my inbox failed. Email support@webpandra.com directly and it will reach me — the message matters more than the form does.